lore-skool — Refund Policy

Last updated: 2 July 2026. lore-skool is a trading name of Loader Labs B.V. (KvK 93392311), the Netherlands. Contact: grownups@lore-skool.com.

The whole policy, in one paragraph

If lore-skool isn't right for your family, email grownups@lore-skool.com within 14 days of purchase and we'll refund you in full. No forms, no interrogation, no "retention specialist." A line telling us it wasn't for you is plenty — though if you'd like to say why, we genuinely read every one.

The details

• Window: 14 days from the date of purchase.
• Amount: the full price you paid.
• How: email grownups@lore-skool.com from any address, or reply to your Paddle receipt. Refunds are processed by Paddle (our Merchant of Record) back to your original payment method, typically within 5–10 business days depending on your bank.
• Renewals: the same 14-day window applies from each renewal date, whatever your billing period. Paddle also sends a reminder before your renewal, so a charge should never be a surprise.
• Founding Families note: refunding a founding purchase releases your founding slot and its lifetime price — if you later return, it's at then-current pricing. We'd rather tell you that now than surprise you later.

Your statutory rights

If you're a consumer in the EU/EEA or UK, you have a statutory 14-day right of withdrawal from distance purchases. Because lore-skool is a digital service supplied immediately, you consent at checkout to immediate supply — but our policy above gives you the full 14 days regardless of how much you've used the service, which meets or exceeds your statutory position. Nothing in this policy limits any rights you have under applicable consumer law.

After 14 days

Outside the window, we don't owe you a refund — but we're humans at a small company, not a policy wall. If something's gone genuinely wrong, write to us and we'll look at it fairly.